mentosFrequently Asked Questions

Opening an account on mentos takes three main steps. First, visit our website or app and fill in your email, username, password, and mobile number. We'll send a verification link to your email—click it to confirm. Second, complete KYC (Know Your Customer) verification by uploading a clear photo of your government-issued ID and a recent proof of address (utility bill or bank statement). Our verification team reviews documents within 24–48 hours. Third, once approved, add a payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer) and make your first deposit. After that, you're ready to explore Liga 1 markets, live-dealer tables, and slot games on mentos.

We require two documents for KYC verification on mentos. The first is a government-issued photo ID: a national ID card, passport, or driving licence. The second is proof of address dated within the last three months: a utility bill, bank statement, or rental agreement. Both documents must be clear, legible, and show your full name and current address. Upload them via the mentos app or website during account setup. If your documents are unclear or incomplete, our verification team will request new photos. Once approved, your account is fully activated and you can deposit and withdraw funds.

If you suspect unauthorized access to your mentos account, act immediately. First, change your password from a secure device—go to Settings → Security in your mentos account and enter a new, strong password. If you can't log in, use the "Forgot password" link on the login page to reset it via email. Second, enable two-factor authentication (2FA) if you haven't already: add a backup email or phone number in Settings → Security. Third, contact our support team via live chat or email and describe what happened. Do not share your password or 2FA codes with anyone, including mentos staff. Our team will review your account activity and help you secure it.

mentos supports deposits via multiple payment methods, each with its own range. E-wallets like mobile banking, local payment, online payment, and e-wallet typically allow deposits from a minimum amount up to a daily limit set by the e-wallet provider. mobile banking and local payment follow similar ranges. Bank transfers to online payment, e-wallet, mobile banking, or local payment virtual accounts have no fixed minimum but may have daily or monthly caps depending on your bank. The exact ranges are displayed in the Deposit section of your mentos account—select your preferred payment method to see the current limits. If you're unsure about a specific range, contact our support team and we'll clarify.

If a deposit or withdrawal on mentos does not complete, first check your bank or e-wallet account to see if the money left your account. If it did, the funds may be in a pending state—wait 24–48 hours for the transaction to settle. If it didn't leave your account, the transaction was declined (possibly due to insufficient balance, incorrect details, or a temporary connection issue). Try again with the correct information. If funds left your account but didn't arrive on mentos, contact our support team immediately with your transaction ID and bank reference number. We'll investigate and help recover the funds. Never attempt the same transaction twice in quick succession, as this can cause duplicate charges.

You can reach mentos support by email at [email protected]. Include your account username, a clear description of your issue, and any relevant transaction IDs or screenshots. Our team typically responds within 24–48 hours during business days. For urgent issues—such as account access problems or suspected fraud—use live chat in the mentos app or website for faster assistance. Email is best for detailed questions about policies, account history, or non-urgent account changes. Always check your spam folder in case our reply lands there by mistake.

mentos offers demo mode for selected slot games so you can try them before wagering real money. To access demo mode, browse our slot section and look for games marked "Play for free" or "Demo." Click the button to load the game with virtual credits—these credits are for practice only and cannot be withdrawn. Demo mode lets you learn the rules, see how paylines work, and get comfortable with the interface. Once you're ready to wager real money, log into your mentos account and play the same game with your deposited funds. Not all games offer demo mode; live-dealer tables and sports markets require a real account and deposit.

Promotion codes on mentos are entered during account registration or in your account settings. During sign-up, look for a field labeled "Promotion code" or "Referral code"—paste the code there before completing registration. If you already have an account, go to Settings → Promotions and paste the code in the designated field. Some codes are time-limited or tied to specific events (like Idul Fitri or Piala AFF tournaments), so check the terms before entering. If a code doesn't work, it may have expired or you may not meet the eligibility criteria. Contact our support team if you have questions about a specific promotion code.

mentos services are available only where local law permits. Before opening an account, verify that online gaming is legal in your jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for ensuring their own compliance with local law. If you're unsure about the legal status in your area, consult local authorities or a legal advisor. mentos will not be held liable for access or use that violates local law. If you open an account and later discover that access is not permitted in your jurisdiction, contact our support team immediately.